TopCare Improves the Health Outcomes for Underserved Communities



TopCareFort Lauderdale, FL – May 15, 2017 – April was National Minority Health Month, which was designed to draw attention to both the healthcare disparities minority communities so often face and the remedies that can be used to combat these disparities. SRG Technology (SRGT), a cutting-edge software solutions company, strives to ensure that these communities receive the care they need through its population health management solution, TopCare™.


TopCare, jointly developed by SRGT and Massachusetts General Hospital’s Laboratory of Computer Science (MGH LCS), creates and implements rosters for health care facilities – hospitals, federally qualified health centers, physician offices, etc. – to target underserved and at-risk communities to close the gaps in care.


“TopCare facilitates the evaluation and improvement of healthcare outcomes in a specified population. A uniquely under-studied, and under-performing population, from an outcomes perspective, is that of ethnic and racial minority patients, often referred to as underserved patients,” said Tanya Zucconi, SRGT’s Vice President of Professional Services.


Dr. Sanja Percac-Lima, Assistant Professor in Medicine at Harvard Medical School and a primary care physician at the Massachusetts General Hospital Chelsea Community HealthCare Center, works with TopCare and demonstrates just how effective it can be to target at-risk populations — those with chronic health issues and those who habitually miss their appointments and screenings—in her recent article, Patient Navigation for Comprehensive Cancer Screening in High-Risk Patients Using a Population-Based Health Information Technology System,”. TopCare’s rosters facilitate the identification and monitoring of patients, so they can be reminded of their appointments and connected with the extra services they need to make it, whether that’s interpreter assistance or even rides to their appointments.


“TopCare has been the focal technology solution in several significant clinical trials[1] focusing on underserved populations and has been instrumental in reversing the outcomes trends typically affiliated with underserved populations. The most recent, and most stunning of these, is the work of Dr. Percac-Lima, as exemplified by the JAMA 2016 article, “Patient Navigation for Comprehensive Cancer Screening in High-Risk Patients Using a Population-Based Health Information Technology System,” said Zucconi.


Dr. Adrian Zai, SRGT’s Chief Medical Informatics Officer and MGH LCS’s Clinical Director of Population Informatics, added that underserved patients are over-represented in the pool of patients who miss their appointments. “By integrating technology in the form of clinically-defined rosters to focus care teams toward the high-risk patients, TopCare promotes the provision of high-value care for all beneficiaries, regardless of economic status.”


Zucconi continued, “TopCare helps care teams work together with patients to get them in the door, reducing disparities and finding solutions that work for every community.”


For more information about TopCare and to read peer-reviewed articles that demonstrate its effectiveness in improving health outcomes, please visit


Trials reported in the following articles:

Project Muse, “Can Text Messages Improve Attendance to Primary Care Appointments in Underserved Populations?”,,

July 2016 JAMA, “Patient Navigation for Comprehensive Cancer Screening in High-Risk Patients Using a Population-Based Health Information Technology System A Randomized Clinical Trial”,,

August 2015, “A population management system for improving colorectal cancer screening in a primary care setting”,,

July 2014 Cancer, “The longitudinal impact of patient navigation on equity in colorectal cancer screening in a large primary care network”,, and

December 2012, “Population-based breast cancer screening in a primary care network”,




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